FIND ANSWERS TO YOUR QUESTIONS

Read through our most asked questions or email us with any questions.
1

What is Fine Jewelry Direct?

Fine Jewelry Direct is a members-only buying club that gives you access to some of the best pricing available on fine jewelry. For just $99 per year, members unlock factory-direct access to solid gold and diamond pieces at our cost plus a simple 15% markup. The membership pays for itself on your very first purchase.

2

Why are your prices so much lower?

Because we don’t do things the traditional way. Most jewelry brands mark up their cost 5–10x to cover marketing, packaging, retail space, and inflated margins. We don’t. With over 60 years of combined industry experience, we’ve built trusted relationships with the world’s best jewelry factories. These are the same factories that produce for luxury brands — we just connect you directly, with no retail markup.
We don’t tack on bloated services that only serve to increase the price for everyone and we rely on organic, word of mouth referrals to grow. That’s how we keep overhead low and value high — and pass those savings straight to you.
Find out more about our referral program here!

3

How can I trust your quality?

We work with the same factories trusted by global luxury brands. Every piece is crafted from solid precious metals, diamonds and gemstones with expert craftsmanship — no cutting corners. And just in case something does go wrong, our refund and return policy has you covered. If you ever receive an item with a manufacturing defect, we’ll repair or replace it at no cost.
You don’t have to take our word for it — our customer reviews speak volumes.

4

What’s the catch?

No catch — just a smarter way to buy fine jewelry. You pay $99 per year to join, and in return, you unlock access to pricing that’s normally reserved for industry insiders. No inflated retail markups. No gimmicks. No surprises.

5

What makes you different from other jewelry brands?

We put our members first. Always. That means transparent pricing, honest materials, and quality that’s built to last — without the luxury tax. You’re not paying for celebrity endorsements or fancy packaging. Just the jewelry itself.

6

What makes your jewelry different?

The price. That’s it. Let’s be honest — most designs on the market are slight variations of the same classics. What makes us different is access. We give you a direct line to the same factories that produce for top-tier brands, minus the markups. You get the same materials, same craftsmanship — just without the extra cost.

7

How do I know I’m getting real value?

We believe in showing our work. Every product page includes detailed specs: metal type, metal weight, diamond carat minimums, and more. Compare that to what you’d pay for similar specs at other retailers — the value speaks for itself.

8

How does shipping work?

We ship directly from our trusted factory partners to you, which helps us keep costs low and eliminate unnecessary markups. Most in-stock pieces ship within 5–7 business days. Made-to- order or custom pieces generally take 3-4 weeks — but we’ll always keep you updated.
We currently ship within the U.S. and select international destinations. Shipping times and costs are calculated at checkout. If you have questions about a specific timeline or destination, feel free to reach out to us at founders@shopfjd.com.

9

What if I need a repair?

We offer repairs at cost for all FJD members. That means no markup, ever — just the direct price we pay our factory. Whether it’s a chain clasp, prong tightening, or anything else, we’re here to help you keep your jewelry in great shape.
If the repair is needed due to a manufacturing defect, we’ll cover the cost of the repair and shipping both ways. Just send us a few clear photos so our team can evaluate the issue and guide you through next steps.

10

Can I get a ring resized?

Yes. If you need to resize your ring, we’re happy to help. Members pay the exact factory cost for resizing, and you’ll just cover shipping both ways. There’s no hidden fee and no markup — just transparent support to make sure your jewelry fits perfectly.
Not sure what size to order? Reach out before you buy and we’ll help you find your best fit.